Privacy Policy

1 Introduction

MandapX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our venue booking platform.

Please read this policy carefully. By using our platform, you consent to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our services.

2 Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you register for an account (name, email address, phone number), create or list a venue (business information, address, contact details), make an inquiry or booking (event details, guest count, event date), or contact our support team.

Automatically Collected Information

When you access our platform, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, device information, and browsing behaviour such as pages viewed and time spent on the platform.

Payment Information

All payment transactions are processed through secure third-party payment gateways. MandapX does not store or retain your credit card or payment instrument details. We may retain limited transaction information such as payment amount, date, and status for record-keeping purposes.

3 How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our venue booking platform
• To process inquiries, bookings, and transactions
• To communicate with you about your account, inquiries, and bookings
• To send you relevant venue recommendations, promotions, and platform updates
• To detect, prevent, and address technical issues, fraud, or abuse
• To comply with legal obligations and enforce our terms of service
• To analyse usage patterns and improve user experience

4 Information Sharing

We may share your information with the following categories of recipients:

• Venue Owners: When you make an inquiry or booking, relevant information is shared with the venue owner to process your request.
• Service Providers: Third-party vendors who assist us in operating our platform, including payment processing, analytics, hosting, and customer support services.
• Legal Authorities: When required by applicable law, legal process, or government request, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

5 Data Security

We implement industry-standard security measures to protect your data, including:

• SSL encryption for all data transmitted through our platform
• Secure data storage with restricted access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data using commercially acceptable means, we cannot guarantee its absolute security.

6 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. When we no longer need your information, we will securely delete or anonymise it.

Account information is retained for the duration of your account and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.

7 Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your account and associated data
• Restriction: Object to or restrict processing of your data
• Portability: Receive your data in a structured, commonly used format
• Withdrawal of Consent: Withdraw consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

8 Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small text files stored on your device that help us remember your preferences and improve our service.

For detailed information about the types of cookies we use and how to manage them, please see our Cookie Policy.

9 Third-Party Links

Our platform may contain links to third-party websites, products, or services, including venue owner websites, payment processors, and social media platforms. We are not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information.

10 Children's Privacy

Our platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us immediately.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

We encourage you to review this page periodically for the latest information on our privacy practices. Your continued use of the platform after changes are posted constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: